| PRODUCT NAME |
Quality Function Deployment-Kano-Analytical Hierarchical Process (Qfd-Kano-Ahp) Integrated Decision Model For Healthcare Services
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| ABSTRACT |
This is a newly developed product and its novel integrated decision making model of Quality Function Deployment¿Kano-Analytical Hierarchical Process (QFD-Kano-AHP) ables to take into account the Voice of Patient (VoP) and healthcare constraint. As a result, it optimizes the VoP evaluation prioritization and hence eliminates the existing weaknesses of the Complaint Management System (CMS) in practice. It will also drives a direct way of deploying healthcare organization's limited resources in order to obtain the greatest positive impact on customer's satisfaction. With the complexity of the customer's needs that ever-changing, more and more challenges we will be facing in order to meet the customer¿s expectation over their demand.This product will certainly be beneficial to the local healthcare organization by having a comprehensive evaluation on their quality of delivery services through a better managing complaints based on VoP for continous improvement in all aspects of services offered.
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| FILING COUNTRY |
Malaysia
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| REG. NUMBER |
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| INTELLECTUAL STATUS |
Novel
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| FILE DATE |
5/6/2012
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| IP TYPE |
Patent
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| YEAR APPLY |
2012
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| DEPARTMENT |
PUSAT PENGAJIAN KEJURUTERAAN MEKATRONIK
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| STAF NO / MATRIC NO |
NORSHAHRIZAN BINTI NORDIN, 770624-03-6636, 0101376
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| OWNER NAME |
UniMAP
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| EQUITY PERCENTAGE |
|
| NOTEL HP |
134430624
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